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Our Service

A top notch level of service for all our customers is one of our biggest goals.

At CW Windows Ltd, Hoddesdon we are totally committed to marketing a superior PVCU product range, which not only reflects our customers' needs, but also provides an unrivalled reputation for prompt service and excellent technical support.

When dealing with us, you can be confident that every effort will be made by our experienced staff to look after you and your customers to ensure that all requirements and delivery dates are met.


To mark our confidence in the products we supply, we are pleased to extend to you the following guarantees on your new UPVC windows, UPVC doors or conservatories.

Our window and door system is guaranteed against all defects in materials or manufacture, applied exclusively to our system.

  • 10 Year Guarantee on White and Woodgrain Duraflex Profiles
  • 10 Year Guarantee on all window system hardware, Door & French door locking hardware from our suppliers which in turn is passed on to our customers.
  • 10 Year Guarantee on glass and polycarbonate from our suppliers, which in turn is passed on to our customers.
  • 12 Months Guarantee on Tilt and Slide and in-line patio gearing.
  • 12 Months Guarantee on all other parts not specifically stated above.
  • 25 Year Guarantee on Ultraframe/ Global conservatory roofs, which is passed on to our customers.

Please note in the event of a hardware failure after a period of two years, the part(s) will be provided on a supply only basis.

Your attention is drawn to our Product Care and User Guide. Failure to follow the steps outlined in the general maintenance section may render the above guarantees invalid. Routine cleaning and normal cosmetic and mechanical wear are not covered under the terms of our guarantees.

These guarantees do not affect your statutory rights as a consumer in the United Kingdom.

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